Contact

1 Online Support Channels


  1. Website Live Chat Support: After logging into your intbuyer member account, a persistent real-time text chat popup will appear in the bottom-right corner of every page. You may communicate instantly with support agents regarding product sizing, fabric details, logistics tracking, return/exchange applications, defective merchandise claims and all general order inquiries.
  2. Official Dedicated Customer Service Email: Our branded support mailbox accepts image attachments, video evidence and order documentation, making it ideal for submitting formal return applications, damaged product proof materials and written correspondence for complex order disputes. All emails are reviewed and responded to by dedicated specialized after-sales agents.

2 Customer Support Working Hours


Our customer service team operates rotating shift schedules designed to cover peak customer active time zones across the globe, with an extensive overall service window each day. Fixed core daily working hours deliver the fastest response speeds; general inquiries submitted during core hours typically receive a reply within dozens of minutes. All chat messages and emails received outside core working hours, overnight or on regional rest days will be queued and processed sequentially at the start of the next core service period. Complex after-sales reviews, refund verifications and multi-step claim investigations will require extended handling time accordingly.

During regional statutory public holidays, staffing levels for customer support will be reduced, leading to longer response delays for all inquiries and after-sales application reviews. We recommend submitting non-urgent requests outside holiday periods for faster resolution.

3 Scope of Supportable Inquiries


Our support team can assist with all requests including product fabric & sizing consultations, stock availability checks, credit card payment error resolution, logistics parcel tracking & delivery issues, 30-day return and exchange application guidance, replacement procedures for defective merchandise, account registration & login troubleshooting, personal privacy information modification, full policy clause interpretation, brand partnership proposals and promotional event inquiries.

4 Inquiry Submission Guidelines


Always include your corresponding unique order number when sending chat or email support requests, and provide clear, concise descriptions of your issue. Attach complete photographic supporting evidence for defective goods, mis-shipment and damage claims to allow our agents to verify your order rapidly and reduce overall processing turnaround time. Repeated spam messages, harassing communications and irrelevant advertising content sent to support channels will not receive a response.