Return Policy

At buyergood, we always hope you’ll love every piece you receive. But if something isn’t quite right, don’t worry—we’re here to help! Please review our return and exchange guidelines below, crafted in line with UK consumer legislation, to ensure a smooth experience.

1. Cancelling an Order

Changed your mind? No problem! If your order has not been dispatched and it is within 24 hours of placing it, you may cancel free of charge.

If your parcel has already been dispatched, we are unable to cancel the order before delivery. Please contact us once you receive the package. Should you still wish to cancel after receipt, please get in touch with our customer service team to arrange a return in accordance with UK consumer rights rules.

2. After-Sales Service Window

Received incorrect or damaged goods? Please contact us within 24 hours of delivery so we can resolve your issue promptly.

For voluntary returns or exchanges, you have a 14-day cooling-off period starting from the day after your parcel is marked “Delivered”. Please contact our customer service team within this window to start your return or exchange application. Once this statutory cooling-off period expires, we may not be able to process your request. Thank you for your understanding.

Note: This 14-day withdrawal right applies to online distance sales under UK Consumer Contracts Regulations. Certain exempt goods are excluded, as listed below.

3. How to Request a Return or Exchange

Simply click the “Customer Service” icon at the bottom right of our website to chat with our support team. To speed up handling, please provide:

• Your order number
• Your registered email address
• A brief description of the issue

Tip: Clear photos of the item and packaging (especially showing defects or problems) will help us review your application faster.

Once your request is approved, we will send you the return address and full return instructions.

4. What Can Be Returned or Exchanged?

To qualify for return or exchange, items must meet all the following conditions:

• Unwashed, undamaged and unaltered
• All original tags and labels remain attached
• Supplied with complete original packaging
• Clean and in resalable condition (free from stains, odours or heavy wear)

Tip: We reserve the right to decline returns that fail to meet these standards to protect the shopping experience of other customers.

Important exceptions (non-returnable): Custom-made items, intimate apparel, accessories and clearance goods. These exclusions will be clearly labelled on each relevant product page, consistent with UK consumer law exemptions.

5. Our Return & Exchange Process

For Returns

1. Contact us via our online customer service channel
2. Submit your order details and return reason (product photos are recommended)
3. We review your application and issue the return address + instructions
4. Send the item back using a tracked, reliable delivery service. Customers are responsible for return postage and any customs/import fees.
5. Once we receive and inspect the returned goods and confirm compliance with our return criteria, we will initiate your refund within 3 working days. Actual fund arrival times depend on your payment provider.

For Exchanges

1. Tell us the replacement item, size or colour you wish to receive
2. We check stock availability and confirm delivery details with you
3. If your selected replacement is out of stock, we will contact you to discuss alternatives, or you may convert your request to a full return.

6. Refund Time & Method

Once returned goods are received and verified by our team, refunds will be processed promptly:

• Credit Card payments: Refund processed within 7 business days; timing varies subject to your card issuer.
• PayPal payments: Funds will appear in your PayPal account within 48 hours after our refund is issued.

7. Return Shipping & Fees

The customer shall bear return shipping costs, including any international carriage, customs duties and clearance charges.

Please select a tracked shipping service, retain your tracking number and share it with customer service for records.

Note: We do not accept parcels sent “Cash on Delivery” or unpaid returns.

A Few Friendly Reminders

Custom-made items, intimate apparel, accessories and clearance products are non-returnable, as permitted under UK consumer law. These exemptions will be clearly marked on product pages.

We cannot accept responsibility for items not purchased from buyergood. Please double-check goods before sending returns.

Any questions? Our customer service team is just one click away and ready to assist. We aim to deliver a helpful and fair after-sales experience for every customer.

Thank you for shopping with buyergood. We greatly appreciate your trust and support. buyergood wishes you joyful, stylish days ahead! — With love, buyergood Team

Operating Company: BREDA BEST LIMITED
Company Address: UNIT 1670 2/F 138 UNIVERSITY STREET,BELFAST,NORTHERN IRELAND BT7 1HH
Support Email: service@buyergood.com
Telephone: +44 7460989518